Polityka wysyłki

Delivery Policy

1. Delivery Area

We offer free delivery throughout Warsaw.

Delivery outside Warsaw is available upon request. Please contact our manager to confirm availability, timing, and delivery cost.

2. Delivery Time

Our standard delivery hours are 10:00 AM – 9:00 PM.

All standard deliveries are made within a 2-hour delivery window.

If you require:

  • Delivery before 10:00 AM – 35 PLN
  • Delivery after 9:00 PM – 35 PLN
  • Delivery at a specific time – 35 PLN

Please select the appropriate option when placing your order or contact us directly.

3. Delivery Fees

  • Free delivery within Warsaw (10:00 AM – 9:00 PM, 2-hour delivery window)
  • 35 PLN – Delivery before 10:00 AM
  • 35 PLN – Delivery after 9:00 PM
  • 35 PLN – Delivery at a specific time
  • Outside Warsaw – Delivery fee is calculated individually.

4. Delivery Conditions

Please make sure the delivery address and recipient’s phone number are correct.

If the recipient is unavailable at the time of delivery, our courier will contact them or the sender to arrange the best possible solution.

5. Order Changes and Cancellations

You may change or cancel your order until the courier has departed for delivery.

After the courier has left, cancellations are subject to a 50% cancellation fee.

6. Damages and Claims

If your order arrives damaged or does not match your order, please contact us within 24 hours of delivery.

We will review the situation and, where appropriate, offer a replacement or refund.

7. Holidays and Peak Periods

During holidays and high-demand periods (such as Valentine’s Day, International Women’s Day, Mother’s Day, and Christmas), delivery times may be extended.

We recommend placing your order in advance whenever possible.

8. Contact Us

If you have any questions, we’re always happy to help.

Phone: +48 798 171 515

Email: hello@stembystem.flowers